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Returns and Exchanges

All merchandise unless otherwise indicated may be returned within 15 calendar days from the original delivery date for a refund. 

A 15% restocking fee applies for non-defective items. A return authorization number (RMA) is required for all returns. 

 Once issued, RMA numbers are valid for 15 days within which return products must be received by eCargoLiners by FamilyCarGear. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.  After 15 days, all returns must be handled by the manufacturer or warranty provider. 

Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment which must be resolved with the shipping company unless the return is related to an item that was sent defective right from the manufacturer. In this case separate arrangement will be made. 

Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer.

 If any component of the returned product is missing, return procedure of eCargoLiners by FamilyCarGear will be breached and eCargoLiners by FamilyCarGear may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). 

 These terms apply to all refunds. Customers must inform eCargoLiners by FamilyCarGear of any order discrepancy within 5 days from the delivery date so that we may investigate and resolve the situation accordingly.